Hello, how can we help you today?

My Account

Identity and Verification

Deposit and Withdraw

Using the Bitmama P2P exchange

Crypto Related

Payment Fees

Security and Data Protection

My Account

How to open an account?

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Simply sign up with your legal name, valid email address and phone number


Minimum deposit to open an account on Bitmama?

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You can create an account with zero balance. Bitmama does not require an opening balance in your fiat or crypto wallet to create an account


Can you have more than 1 account?

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No, Every user can only have one account which is verified with their ID document.


How many currencies can I buy on Bitmama?

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Upon launch, there are 7 cryptocurrencies supported on Bitmama. Bitcoin, Ethereum, Celo, Ripple, Stellar, CUSD and USDC.


Is there a minimum order on Bitmama?

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Yes, there is a minimum amount you can buy or sell for each of the different cryptocurrencies. The minimum varies with the different coins


How many FIAT wallets can I have on Bitmama?

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Currently, you can have two FIAT wallets from two countries. Nigeria and Ghana


How to Disable My Account on Bitmama?

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You cannot disable your account for now


Identity and Verification

How do I verify my identity with Bitmama?

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There are three levels of identification- Verify your email and phone number, your ID and bank information as well as address


Why does Bitmama need to verify my identity?

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You need to verify your identity so we can provide a safe and secure environment for everyone to trade


Deposit and Withdraw


Deposit

How to add money to your Bitmama wallet using your credit or debit card?

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For now, you can credit your Nigeria wallet via bank transfer. We are working on more ways for you to credit your wallet


How long until my deposit shows in my Bitmama wallet?

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As soon as we receive the deposit, your wallet is credited instantaneously.


What can I do if my deposit isn't reflecting in my wallet?

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Simply use the chat button at the bottom of the page to reach out to our support team for quick resolution



Withdraw

How do I withdraw from my wallet?

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For now, you can withdraw from your Nigeria wallet via bank transfer. We are working on more ways for you to credit your wallet


How long until my withdrawal is processed?

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The withdrawal process is instantaneous


Are there any withdrawal limits?

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You are only limited by the level of verification that you fall within. Level 1, 2 and 3 can make transactions up to 50usd, 20,000 usd and unlimited transactions respectively


Why hasn’t My withdrawal arrived?

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It is highly likely that your transaction alert has been delayed. Check your destination balance and reach out to support if the withdrawal has still not reflected


Using the Bitmama P2P Exchange


Crypto Related


Using Wallet

How do I add a cryptocurrency wallet?

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All available crypto wallets are added by default when you create your account



Buy Crypto

How to Buy Crypto with Credit/Debit Card?

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You can fund your Bitmama wallet via Credit/Debit Card (feature coming soon), then you buy crypto on Bitmama using the funds in your wallet.


How to Buy Crypto using Bank Transfer?

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You can fund your Bitmama wallet via Bank Transfer (feature available for Nigeria Wallet), then you buy crypto on Bitmama using the funds in your wallet.



Deposit cryptocurrency

How do I deposit cryptocurrency?

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Simply copy the address or scan the QR code for the crypto coin in Bitmama to complete a deposit from an external source


What are the fees charged to deposit crypto coins into Bitmama?

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There are no fees charged to deposit into your crypto wallet on Bitmama


Which cryptocurrencies are supported?

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We currently support BTC, ETH, XRP, XLM, USDT, USDC, CELO, CUSD, CEUR



Withdrawing cryptocurrency

How do I withdraw cryptocurrency from my wallet?

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Simply enter the address or scan the QR code for the crypto coin in Bitmama to complete a withdrawal to an external source


How long does it take to withdraw cryptocurrency from my wallet?

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The estimated time to complete this transaction is 2 minutes


Payment Fees

What does it cost to use Bitmama?

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Bitmama does not charge any subscription fees. We only charge fees on specific transactions made


Security and Data Protection

How do I keep my Bitmama account secure?

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Do not share your login details with anyone and make sure you complete your two factor authentication


Can I change the email address that I signed up with?toggle

No. You cannot change the email address that you signed up with.


How do I protect myself against phishing?toggle

Do not share your login details with anyone, make sure you complete your two factor authentication and do not click on any suspicious links or trade with authenticated crypto institutions